Privacy Policy

Last updated: June 2026

1. Introduction

House And Land Packages Pty Ltd (ABN 92 631 641 408) ("HALP", "we", "us", or "our") operates multiple property and business directory platforms including:

www.halp.com.au
www.boutiquedevelopments.com.au
Associated websites within our network

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). "Personal Information" has the meaning given in the Privacy Act, being in sum – Information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not, and whether recorded in material form or not.

This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information we collect either from you when you use our websites, services, and platforms or otherwise interact with us, or from third parties.

2. Information We Collect and How we Collect it

2.1 Personal Information

Contact Information

Name
Email address
Phone number (mobile and/or landline)
Mailing address
Suburb, state, and postcode

Property-Related Information

Property search preferences
Property budget and finance capacity
Preferred locations and school zones
Property type preferences (house and land, off-the-plan, etc.)
Investment or owner-occupier status

Professional Information (for Business Listings)

Business name and trading name
ABN/ACN
Business address
Professional licenses and credentials
Professional Indemnity Insurance certificates and details
Trust Account details (where applicable for verification)
Business logo and marketing materials
Service areas and specializations

Mortgage and Finance Information

Income details
Employment status
Deposit amount available
Current mortgage or rental commitments
Credit-related information (via third-party providers only)

Account Information

Username and password (encrypted)
Account preferences and settings
Subscription and payment history
Saved searches and properties
Communication preferences

Inquiry and Communication Data

Messages sent through our contact forms
Email correspondence
Phone call records (when you contact us)
Feedback and survey responses
Customer support interactions

2.2 Automatically Collected Information

Technical Information

IP address and device identifiers
Browser type and version
Operating system
Device type (mobile, tablet, desktop)
Screen resolution and display settings

Usage Data

Pages visited and time spent on each page
Search queries and filters used
Properties viewed and saved
Click paths and navigation patterns
Referral sources (how you found our site)
Date and time of access

Location Data

General location based on IP address
Precise location (if you grant permission on mobile devices)
Location preferences for property searches

2.3 Information from Third Parties

Real estate agents, developers, and builders you contact through our platform
Mortgage brokers and financial service providers in our network
Property data providers and aggregators
Credit reporting agencies (with your consent)
Social media platforms (if you connect or share via social media)
Marketing and analytics service providers
Government databases (for school zone and demographic information)
Your employer or organization you work with, in the course of our dealings with them

2.4 Information You Choose to Provide

Subscribe to our newsletters or alerts
Register for an account on our websites
Complete mortgage calculators
Download property guides and resources
Submit property listings or business directory entries
Participate in surveys or promotions
Provide reviews or testimonials
Attend our events or webinars

3. How We Use Your Information

3.1 Primary Uses

Service Delivery

Provide access to our property search and discovery platforms
Connect you with property developers, builders, and real estate agents
Facilitate mortgage broker connections and home loan services
Deliver school zone information and property insights
Process and display property listings
Manage business directory listings and subscriptions

Communication

Respond to your inquiries and provide customer support
Send property alerts matching your search criteria
Provide mortgage rate updates and finance information
Send service-related notifications and updates
Communicate account and subscription information

Platform Improvement

Analyze usage patterns to enhance user experience
Develop new features and services
Conduct market research and analysis
Test and optimize website performance
Improve search algorithms and recommendations

Marketing (with consent)

Send newsletters about property market trends
Provide information about new developments and listings
Promote relevant services from our partners
Conduct promotional campaigns and offers
Share educational content and buying guides

3.2 Legitimate Interests

Preventing fraud and maintaining platform security
Enforcing our Terms of Service
Protecting our legal rights and property
Complying with legal obligations
Managing and improving our business operations
Conducting business analytics and reporting

4. Information Sharing and Disclosure

4.1 When We Share Your Information

Property Industry Partners

Property developers and builders whose listings you inquire about
Real estate agents representing properties of interest
Property management companies
Project marketing and sales teams

Financial Services Partners

Mortgage brokers in our network (HALP Home Loans partners)
Home loan lenders and financial institutions
Mortgage aggregators and comparison services

Technology and Service Providers

Website hosting and cloud storage providers (AWS)
Website backups stored on AWS
CRM platforms (Pipedrive, ActiveCampaign)
Cloud storage services (Google Drive)
Email service providers (Google Workspace)
Payment processors (Stripe)
Analytics providers (Google Analytics)
Marketing automation platforms
SMS and communication service providers

Legal Requirements

Government agencies and law enforcement (when legally required)
Courts and tribunals (when ordered)
Regulatory authorities (as required by law)

4.2 No Sale of Personal Information

We do not sell your personal information to third parties. Any sharing of information is done with your consent, to provide services you've requested, with service providers who assist us in operating our business, for the permitted purposes above, or as required by law.

5. Data Security and Storage

We implement appropriate technical and organizational security measures — SSL encryption, encrypted storage, access controls, PCI-DSS compliant payment via Stripe. Account information is retained while active plus 7 years; inquiry records up to 7 years; transaction records 7 years; marketing data until you unsubscribe.

6. Cookies and Tracking Technologies

We use essential, analytics, functional and (with consent) marketing cookies. You can manage cookies via your browser settings, our cookie banner, or third-party opt-out tools such as the Google Analytics opt-out.

7. Your Privacy Rights

You have the right to access, correct or delete your personal information, opt out of marketing communications, and request data portability. To request access, correction or deletion contact privacy@halp.com.au. Complaints: contact our Privacy Officer first; if unresolved, contact the OAIC at www.oaic.gov.au or 1300 363 992.

8. Children's Privacy

Our services are not intended for children under 18. If we become aware we have collected information from a child without parental consent, we will take steps to delete it promptly.

9. Third-Party Links and Services

Our websites may contain links to third-party websites and services. We are not responsible for their privacy practices. Providers we use include AWS, Google Analytics, Pipedrive, ActiveCampaign, Google Drive, Stripe and social media platforms.

10. International Data Transfers

Some service providers are overseas (primarily the United States and European Union). Where data is transferred internationally we take reasonable steps to ensure appropriate protections are in place.

11. Marketing and Direct Marketing

With your consent we send property alerts, newsletters, updates and offers. Opt out any time via the unsubscribe link, account settings, replying STOP to SMS, or emailing unsubscribe@halp.com.au. We do not share your information with third parties for their own direct marketing without your explicit consent.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes we will update the "Last Updated" date, notify registered users by email, and display a prominent notice.

13. Contact Us

Privacy Officer
Email: privacy@halp.com.au
Phone: 1300 137 406
Mail: 235 Glen Huntly Road, Elsternwick VIC 3185

14. Frequently Asked Questions

Q1. What personal information does HALP collect?

Contact details, property search preferences, mortgage and finance information, business listing details (for advertisers), account information, and technical data such as your IP address and browsing activity. See section 2.

Q2. Does HALP sell my personal information?

No. We do not sell your personal information. See section 4.2.

Q3. How can I access, correct or delete my information?

Email privacy@halp.com.au. We'll verify your identity and respond within 30 days.

Q4. How do I make a privacy complaint?

Contact our Privacy Officer at privacy@halp.com.au. If unsatisfied, contact the OAIC at www.oaic.gov.au or 1300 363 992.